Shipping policy
Aura Identity Boutique Shipping Policy
Order Processing
Orders are normally processed within 2 business days, excluding weekends and holidays. Processing time is the time needed to prepare your order and is separate from the carrier’s delivery time.
Orders may be shipped through USPS or UPS. Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Shipping Rates and Estimated Delivery Times
Aura Identity Boutique currently ships to eligible addresses within the United States.
Standard Shipping:
• $8 for orders under $30
• Free for eligible orders of $30 or more after discounts and before taxes
• Estimated carrier delivery time: 3–5 business days
Express Shipping:
• $15
• Estimated carrier delivery time: 1–2 business days
Delivery estimates begin after order processing is complete and the carrier accepts the package. Delivery dates are estimates and are not guaranteed.
Shipping Address
Please review your shipping address carefully before completing your order. If you notice an error, email ramone@auraidentityboutique.com as soon as possible.
We cannot guarantee that an address can be changed after an order begins processing or has shipped. Customers may be responsible for additional shipping charges if a package is returned because an incorrect or incomplete address was provided.
Tracking and Delivery
When tracking information is available, it will be included in your shipping confirmation email. Tracking updates may take time to appear after the carrier receives the package.
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the carrier. You may also email us at ramone@auraidentityboutique.com for assistance.
Shipping Delays
Carrier delivery dates are estimates and are not guaranteed. Aura Identity Boutique is not responsible for delays caused by the carrier, severe weather, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.
If we are unable to ship your order within the stated processing timeframe, we will contact you with updated information and available options.
Damaged or Incorrect Orders
Please inspect your order promptly after delivery. If your package or merchandise arrives damaged, or if you receive an incorrect item, email ramone@auraidentityboutique.com as soon as possible.
Include your order number and clear photographs of the merchandise and packaging. If the issue is confirmed to be an error by Aura Identity Boutique, we will provide instructions and cover the approved return-shipping cost.
Returns
Return eligibility and instructions are explained in our Return and Refund Policy:
https://auraidentityboutique.com/policies/refund-policy
Contact
For questions about shipping or delivery, email ramone@auraidentityboutique.com.